TERMS & CONDITIONS

Last Updated: 1 Dec 2024

1. Introduction

1.1 Scope. These Terms & Conditions (“Terms”) govern your use of the website [www.silhouettebysl.com] (the “Site”) and any related mobile applications or online services (collectively, the “Services”) offered by Silhouette by SL (“Company,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms.

1.2 Additional Policies. These Terms incorporate our Privacy Policy and any other guidelines or policies referenced herein. Please review all such documents prior to using our Services.

1.3 Eligibility. By accessing or using our Services, you represent and warrant that:

You are at least the age of majority in your country of residence.
You have the authority to enter into a binding legal contract.
You will comply with these Terms and all applicable local, state, national, and international laws.

2. Orders & Purchases

2.1 Product Descriptions. We strive to display products as accurately as possible. However, slight variations (e.g., in color or fabric) may occur due to monitor or device settings. We do not guarantee that product descriptions or other content are free from errors.

2.2 Pricing & Currency.

All prices displayed are in [currency, e.g., USD], unless otherwise stated.
You are responsible for currency conversion fees, international transaction fees, and any other applicable charges that may be imposed by your payment provider.
We reserve the right to change pricing at any time without prior notice.

2.3 Order Acceptance & Confirmation.

Once you place an order, you will receive an order acknowledgment email. This email does not constitute acceptance of your order.
We reserve the right to accept or decline your order for any reason, including but not limited to: unavailability of products, inaccuracy of pricing, or suspected fraud.
If we cancel your order after payment is processed, we will issue a refund using the original payment method.

2.4 Payment Methods.

We accept major credit/debit cards and other payment methods as listed on our Site.
By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

2.5 Shipping & Delivery.

Estimated shipping times are provided during checkout. Actual delivery dates may vary due to customs clearance, carrier delays, or other unforeseen circumstances.
Customs duties, VAT, and/or import taxes may apply depending on the destination country. Such charges are your responsibility.

2.6 Custom & Bespoke Orders.

Custom or bespoke items may have additional terms, timelines, and fees.
These items are typically non-refundable, unless they arrive damaged or differ significantly from the agreed specifications.

3. Returns, Exchanges & Refunds

3.1 Return Policy.

Standard products in unused, undamaged condition may be returned within [X days] of delivery for a refund or exchange, subject to our [Return Policy].
Custom or bespoke orders are final sale unless faulty.

3.2 Return Process.

To initiate a return, you must contact us at [insert contact email or form].
You are responsible for return shipping costs unless the product was received damaged, incorrect, or otherwise defective.

3.3 Refunds.

Refunds will be issued to the original payment method after items have been inspected and deemed eligible.
Please allow [X business days] for the refund to appear on your statement.

3.4 Exchanges.

Exchanges depend on product availability.
If an exchange is not possible, we will process a refund in accordance with our policies.

4. Intellectual Property

4.1 Ownership.

All content on the Site, including but not limited to text, graphics, logos, images, videos, software, and code, is owned or licensed by the Company and is protected by applicable intellectual property laws.

4.2 Limited License.

We grant you a non-exclusive, non-transferable, revocable license to access and use our Services solely for personal, non-commercial purposes.

4.3 Restrictions.

You agree not to reproduce, distribute, modify, create derivative works, publicly display, or exploit any part of our Services without our express written permission.

5. User Conduct

5.1 Prohibited Activities.

You agree not to use the Services for any unlawful purpose or any activity that infringes upon the rights of others.
You may not upload or transmit any content that contains viruses, malware, or any other harmful code.
You may not use bots, spiders, or other automated devices to crawl or index our Site without our consent.

5.2 Account Security.

If you create an account, you are responsible for safeguarding your password and for any activities under your account.
Notify us immediately if you suspect any unauthorized use of your account.

6. Disclaimers & Limitation of Liability

6.1 Disclaimer of Warranties.

Our Services are provided “as is” and “as available,” without warranties of any kind, either express or implied.
We do not warrant that the Services will be error-free, uninterrupted, or free of viruses or other harmful components.

6.2 Limitation of Liability.

To the maximum extent permitted by law, the Company, its directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
In no event shall our total liability for all claims related to the Services exceed the amount paid by you to us in the three (3) months preceding the event giving rise to the claim.

6.3 Global Compliance.

We do our best to comply with all applicable laws and regulations in the countries where we operate. However, we make no representation that the content or products available through the Services are appropriate or lawful in locations outside of our primary operating territory.
By using our Services, you assume the risk of non-compliance with any foreign laws if you access or use the Services outside our primary jurisdictions.

7. Indemnification

You agree to indemnify and hold harmless the Company, its subsidiaries, affiliates, officers, agents, and employees, from any claims or demands, including reasonable attorney’s fees, arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or rights of a third party.

8. Governing Law & Dispute Resolution

8.1 Governing Law.

These Terms shall be governed by and construed in accordance with the laws of [Insert Governing Jurisdiction], without regard to conflict of law principles.

8.2 Dispute Resolution.

Any dispute arising out of or related to these Terms shall be resolved through good-faith negotiations. If unresolved, disputes shall be settled by arbitration (or a competent court, if arbitration is not mandatory) in [Insert City, Country], and judgment on the arbitration award may be entered in any court having jurisdiction.

8.3 Class Action Waiver (Optional).

You agree to waive any right to participate in a class-action lawsuit or class-wide arbitration.

9. Termination

9.1 Right to Terminate.

We reserve the right to terminate or suspend your access to the Services, without prior notice, if we believe you have violated these Terms or engaged in conduct that may harm our interests or the interests of others.

9.2 Survival.

Upon termination, all provisions of these Terms which by their nature should survive will remain in effect, including, but not limited to, ownership provisions, disclaimers, indemnity, and limitations of liability.

10. Changes to These Terms

We may update these Terms from time to time by posting a revised version on our Site. The updated Terms will be effective as of the “Last Updated” date noted at the top of this page. Your continued use of the Services following any changes indicates your acceptance of the updated Terms.

11. Miscellaneous

11.1 Entire Agreement.

These Terms, along with any policies referenced herein, constitute the entire agreement between you and the Company regarding the Services.

11.2 Severability.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.3 No Waiver.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

11.4 Assignment.

You may not assign or transfer any of your rights under these Terms without our prior written consent. We may assign our rights and obligations to a third party in connection with a merger, acquisition, or sale of assets.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

[Silhouette by SL]
Email: legal@silhouettebysl.com

By using our Website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.